Terms & Conditions

Last Updated: September 29, 2026 | Baby Universe (Jabalpur, Madhya Pradesh)

1. Products & Age Suitability

Every product in our catalog contains specific recommended age brackets (e.g. 0-3M, 3-6M, 6-12M, 1-2Y, 2-3Y):

• We strive to provide accurate sizing charts, fabric details (100% GOTS organic cotton, bamboo, food-grade silicone), and safety specifications.
• Parents and guardians are encouraged to ensure that small items such as teething beads or rattle accessories are inspected periodically and used under adult supervision.
• Baby growth patterns vary; if you are uncertain about sizing, store manager Nikit Gupta provides direct size consultation via WhatsApp.

2. Pricing, Offers & Free Shipping

All prices are listed in Indian National Rupees (INR) and are inclusive of applicable taxes:

• We offer Free Express Shipping across India on all orders of ₹799 or more.
• Promotional coupon codes (such as introductory parent offers) must be entered at checkout or mentioned during WhatsApp ordering.
• Prices and product availability are subject to change without prior notice, though confirmed orders will always be honored at the agreed price.

3. Orders & Direct WhatsApp Buying

We provide a seamless two-channel checkout experience:

• WhatsApp Checkout: You may send your cart contents or single item inquiries directly to store manager Nikit Gupta on +91 9039999143 for personal confirmation.
• Online Checkout: You can place orders directly using Cash on Delivery (COD) or instant UPI QR code payment.
• Orders are verified promptly; you will receive instant confirmation and delivery time estimates.

4. 7-Day Easy Exchange & Hygiene Standards

Because newborn and infant skin is exceptionally sensitive to allergens, our return and exchange policy is designed around medical hygiene:

• Size Exchange: If a romper, frock, or bootie does not fit your little one, we happily offer a 7-day size exchange.
• Hygiene Condition: Items must be in their original, unwashed, and unworn condition with tags intact. Teethers and feeding bowls must remain sealed and unused for hygiene reasons.
• Defects or Errors: If you receive an item with any manufacturing defect, notify us within 48 hours for an instant replacement.

5. Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising in connection with this store or online services shall be subject to the exclusive jurisdiction of the competent courts in Jabalpur, Madhya Pradesh.